Summary:
The Supply Chain Head serves as the head company liaison at key customers covering logistics, order fulfillment, demand planning, and general operations. He or She will proactively develop working relationships with customer key decision-makers and appropriate company functions to facilitate the creation of joint logistics opportunities and issues resolution. 

 

Proven experience with customer and company business practices, roles, and information systems is a critical success factor, along with a working knowledge of order generation, forecasting, and order to cash processes.

 

Specifically, this position will have complete ownership and compliance monitoring responsibility for the customer-generated scorecard.  He or She will identify, initiate, and lead various projects, resulting in mutually beneficial improvements.    
 

Key Responsibilities:
• Coordinate efforts to meet or exceed all customer-defined supply chain performance metrics such as case fill rate, retail in stock and inventory weeks. Communicate monthly performance with Sales and Supply Chain Management team. Analyze root cause for metrics below target, develop plans for issues resolution and coordinate improvement activities. 
• Collaborate with National Key Accounts and Distributors to assess and improve end-to-end supply chain responsiveness and cost. Evaluate and provide Supply Chain solutions for Whitespace Markets. Take the lead in all distributor assessment for Supply chain, provide support for in market distributor transition.
• Collaborate with company Sales team, customer replenishment team and distributor team to identify and recommend order replenishment for all basic, promotion, seasonal items and new product launches.
• Work with cross functional team and distributors  to close gaps coming from Distributors Audit including QA Distributor Audit and ensure compliance to company  warehouse standards & process.

• Create/Utilize knowledge of Customer Retail System to develop reporting and presentation materials. Participates in customer meetings where appropriate. Provides regional support on key projects that will improves distributor /customer replenishment process and system.

• Serve as liaison with customer on any supply chain issue. Assist customers to resolve the issues.

 

Requirements:
• Must be a graduate of BS/BA in Management/Engineering;
• Minimum 5years experience in Customer Service, Business Management, Supply Chain Management or related field;

• At least 2 years of experience in demand planning, production operations, warehousing/logistics;
• Proficient in understanding of fundamental business management and supply chain principles and concepts Capacity to work within multiple internal and customer information systems;

• Thorough understanding of key internal and customer forecasting, order generation, and order fulfillment processes;

• Proficient in all Microsoft Office applications, particularly Excel, powerpoint;

• Ability to communicate effectively with internal and customer partners at all levels;

• Advanced analytical and problem solving skills;

• Proven self-starter with ability to take initiative and follow-through to completion;